Returns & Exchanges
At Silver Cross Australia, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns on unworn items in original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Ship It Back
Print your prepaid shipping label from the portal and drop your package off at any authorized Australian Post location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing